Privacy Policy

CW Property Sales is the dedicated off-market property sales division of Corbwood & Associates Pty Ltd (“we”, “us”, “our”). We are committed to protecting the privacy of every individual who interacts with our business. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. About This Policy

This Privacy Policy applies to all personal information collected by CW Property Sales and Corbwood & Associates Pty Ltd through this website, our enquiry forms, phone calls, emails and any other point of contact between you and our business.

By submitting an enquiry or using our website, you consent to the collection and use of your personal information as described in this policy. If you do not agree, please do not provide us with your personal information.

2. What Information We Collect

We collect personal information that is reasonably necessary to provide our property sales services. This may include:

• Your full name, email address, phone number and postal address
• Details about your property, including address, type, current occupancy status and approximate value
• Your preferred timeframe and motivation for selling
• Financial information relevant to assessing your property or transaction
• Identity verification documents where required by law
• Records of communications between you and our team
• Website usage data such as IP address, browser type and pages visited (collected automatically via cookies)

We only collect sensitive information where you have consented or where the law permits or requires it.

3. How We Collect Your Information

We collect information directly from you in the following ways:

• When you complete an eligibility enquiry form on our website
• When you contact us by phone, email or in person
• When you engage our services and enter into a property sale arrangement
• Through automated means such as cookies and web analytics tools when you visit our website
• From third parties such as property data providers, settlement agents or your legal representative, where relevant to a transaction

4. Why We Collect and Use Your Information

We collect and use your personal information to:

• Assess whether your property qualifies for our off-market sales program
• Provide you with a property appraisal and facilitate a sale
• Connect your property with our network of pre-approved investors
• Communicate with you about the status of your enquiry or sale
• Comply with our legal and regulatory obligations, including anti-money laundering requirements
• Improve our website, services and internal processes
• Send you relevant updates and information about our services, where you have consented

5. Disclosure of Your Information

We do not sell, rent or trade your personal information. We may disclose your information to:

• Our internal team at Corbwood & Associates Pty Ltd involved in managing your enquiry or sale
• Pre-approved buyers within our investor network, strictly for the purpose of facilitating your property sale
• Third-party service providers such as settlement agents, conveyancers, building and pest inspectors, and legal advisors — only to the extent necessary to complete your transaction
• Government agencies, regulators or law enforcement where required by law
• Our trusted technology and software providers who assist us in operating our business (subject to confidentiality agreements)

Where we share information with third parties, we take reasonable steps to ensure they handle it in accordance with the Australian Privacy Principles.

6. Marketing Communications

With your consent, we may send you information about our services, market updates or other relevant content. You can opt out of these communications at any time by contacting us or clicking the unsubscribe link in any email we send.

7. Cookies and Website Analytics

Our website may use cookies — small text files stored on your device — to improve your browsing experience and analyse how our site is used. Analytics tools such as Google Analytics may collect anonymised data about your visit, including pages viewed and time spent on site.

You can disable cookies through your browser settings at any time, though this may affect certain functionality on our website.

8. Security of Your Information

We take reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These measures include secure data storage, access controls and staff training.

While we take every reasonable precaution, no data transmission over the internet can be guaranteed to be completely secure. If you have concerns about the security of information you have provided, please contact us immediately.

9. How Long We Retain Your Information

We retain your personal information for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. For completed property transactions, records may be retained for up to seven (7) years in accordance with Australian legal and tax obligations. Where your property does not proceed to sale, we will retain your enquiry details for a reasonable period in case your circumstances change.

10. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate, incomplete or out of date. To make a request, please contact our Privacy Officer using the details below.

We will respond to access requests within a reasonable time (generally within 30 days). In some circumstances we may decline access where permitted by law, and we will explain why.

11. Complaints

If you believe we have mishandled your personal information, you may lodge a complaint with us directly. We will acknowledge your complaint promptly and respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

12. Links to Third-Party Websites

Our website may contain links to third-party websites, including corbwood.com.au. We are not responsible for the privacy practices of those websites and encourage you to review their respective privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page, with the date of the last revision noted at the top. We encourage you to review this policy periodically.

14. Contact Our Privacy Officer

For all privacy-related enquiries, requests or complaints, please contact us: See details below.